No matter the industry, it is often challenging for an organization to foster brand loyalty, and healthcare is no different. A 2021 study showed that over 33 percent of patients have no preference when it comes to a healthcare brand and over six in 10 respondents expected their preference to change after the pandemic. Against [...]
In April 2022, the U.S. Department of Health and Human Services extended the COVID-19 public health emergency by another 90 days, the ninth extension since the pandemic first hit American shores in March 2020. That, in combination with a $5 billion provision within a $1.5 trillion omnibus spending bill that received Congressional approval a month [...]
In November 2021, Dr. Lieutenant Colonel Kenji Takano, commander of the U.S. Air Force’s 88th Healthcare Operations Squadron, posed a question that every business leader needs to ask him- or herself: How can we thrive in a VUCA environment? “VUCA” is an acronym developed in the 1990s by the U.S. Army War College that stands [...]
The American workforce long ago had its fill of Zoom. While the virtual meeting platform was lauded as an innovative means for businesses to remain connected in the early stages of the pandemic, that gave way to ennui as the weeks and months passed. Somebody was always late for the session. Somebody always had login [...]
In a February 2022 address, Xavier Becerra, the U.S. Secretary of Health and Human Services, declared that health equity needs to be his organization’s “North Star,” pointing out that healthcare is “more than just mending bones or dispensing pills” and adding: “It's about giving people access to peace of mind, to economic security and to [...]
We live in turbulent times, where Americans are divided (and entrenched) politically, and where distrust has grown not only in government but in media entities, amid the spread of misinformation and the misguided assertion that journalists are the “enemies of the people.” Against that backdrop, it is fair to ask just what we can believe [...]
In July 2021, Nate Warfield, CTO of the cybersecurity firm Prevailion, wrote that healthcare is facing “a full-blown crisis” when it comes to cybersecurity, in a post on the website Threatpost. He offered as an example a breach on Scripps Health San Diego two months earlier, an attack that cost that system nearly $113 million, [...]
As discussed at the Healthcare Information and Management Systems Society (HIMSS) conference in Las Vegas in August 2021, the ongoing pandemic has accelerated the use of healthcare technology – particularly telehealth and remote patient monitoring – furthering the trend toward patient-centered care. According to the website Healthcarefinancenews.com, Tania Elliott, chief medical officer for virtual care, [...]
The Great Resignation continues, with some 4.4 million American workers quitting their jobs in September, after 4.3 million departed in August and 4 million left in July. The resignations tended to be highest among workers in mid-career (i.e., ages 30 to 45), as well as those in the technology and healthcare sectors. While the reasons [...]
For a variety of reasons, turnover on the part of U.S. CEOs continues unabated. According to Challenger, Gray & Christmas, Inc., a global outplacement/coaching organization, 888 CEOs departed American companies in the first eight months of 2021, just nine fewer than over the same period in 2020. The exodus was particularly pronounced in August, as [...]